Training Modules Seneca Consulting

The Modules that make it WORK!

Communications Skills Training - This Module is foundational to both personal and professional success. Module I is recommended as the first step before experiencing other customized training workshops offered by Seneca Consulting.

Module II

Customer Service Interaction Training is the next important step toward creating team harmony and essential for "Converting customers to Loyal Fans!." Module I is required prior to participation in Module II.

Module III

Leadership and Team Building are the most challenging & rewarding programs offered by Seneca Consulting. Module III emphasizes the skills of persuading, critiquing, and motivating successful teams. Module III completes the three step process initiated in Modules I & II. Module I & II are required prior to participation in Module III.

Seneca Consulting makes certain that these essential, natural and basic skills are integrated within each participant, thereby insuring a high degree of skill retention. The METHODS of imparting these skill areas set Seneca Consulting apart from the pack. Our training not only WORKS, but becomes a PERMANENT part of the participants tool bag of interpersonal skills.

Seneca Consulting Modules are:

Customizable to be industry specific.
Integrable into current corporate training programs.
Presented in a series of 1/2 day or Full Day workshops to insure retention.
Motivational and promotes participation.
Proven to improve performance levels.
A sound investment towards the growth and success of any organization.

Seneca Consulting offers dynamic one-day workshops customized for each level within a business or organization.

Register Now!

or Call Toll Free

1*877*536*9228

Training programs for all levels--from the boardroom to the front line...

Call Centers - All Levels

Customer Service Representatives

Customer Care Representatives

Account Service Representatives

CFO's

Accounting Personnel

Managers

Supervisors

Vice Presidents

CEO's

Human Resource Manager & Staff

Office Managers

Consultants

Contractors

Join our e-newsletter mailing list!

Enter your email address below, then click the

'Join List' button:

Module I

EFFECTIVE COMMUNICATION

During this training session, the foundational communication skills upon which all other success skills are built, emphasis's the following areas:

ACTIVE LISTENING

NONVERBAL COMMUNICATION

AWARENESS OF BODY LANGUAGE

ASKING OPEN END QUESTIONS

RESTATEMENT FOR UNDERSTANDING

TRUST BUILDING

NON-BLAMING, NON-ACCUSING CONFRONTATION

Module I presents these skills using EFFECTIVE techniques such as:

Role Playing

Word Coaching

Small Group Interaction

Internalizing

Consistent Follow Up

Practical, effectual, behavior modifying training produces dramatic bottom line results.

LOYAL FAN CUSTOMER SERVICE

EFFICIENCY

POSITIVE TEAM ATTITUDES

EMPLOYEE RETENTION

Seneca Consulting presents in Module I, Communication Skills training that produces long term RESULTS, using proven, EFFECTIVE training methods.

RECOMMENDED LENGTH:

2 half day sessions:

One half day skill training workshop.

A 30 day “experiential” monitoring period.

A second half day training refines and internalizes the new skills.

GROUP SIZE:

We recommend each half day session to include no more than 20 participants.

Module II

Conflict Management Skills

Seneca Consulting has developed highly effective conflict management sessions facilitated by effective communication skills:

Establishing Problem Ownership

Identifying emotional “hot buttons”

Changing face-to-face confrontations to

side-by-side problem solving

Diffusing negative emotions

Reframing objections

Mediation

Negotiation

Specific techniques include:

Personal evaluation

Role playing

Word coaching

Internalization

Small group participation

Hands-on participation

Practice in the 6 steps to problem solving

PROBLEM SOLVERS are universally recognized as great assets. Module II equips your staff to QUICKLY, FAIRLY, and EFFECTIVELY deal with disputes, confrontation, and problems, adding tremendous value to your organization.

Our METHODS of hands-on participation and internalizing set Seneca Consulting apart from the pack.

RECOMMENDED LENGTH:

2 half day sessions:

One half day presentation of training and participation

A 30 day “experiential” period of implementation

One half day session of clarification and refinement

GROUP SIZE:

We recommend that a class not exceed 20 participants, with 12 being the most effective training size.

MODULE III

LEADER DEVELOPMENT

The goals of this module are to impart to a Leader the skills to release the productivity potential of people and tap the collective capabilities of the group.

Building on the abilities to listen, communicate, and manage conflict, Module III further equips leaders and managers with skills that WORK, such as:

Team building- creating a state of internal harmony

Persuasion- developing the art of persuading people

To work toward a common goal

Artful critiquing- constructive feedback

Optimum Management Styles- alternatives to the counterproductive effects of managing with coercive power

Networking- building three types of effective, informal, organizational teams

Motivating- using performance evaluations and establishing tangible benefits and rewards

RESULTS:

Leaders become not only task specialists but human relation specialists, meeting the needs of both the INDIVIDUAL and the ORGANIZATION. The virtuoso in interpersonal skills IS the corporate future.

RECOMMENDED LENGTH:

1 full day session

30 day “experiential” period of skill implementation

1 half day session for clarification and refinement

GROUP SIZE:

We suggest that LEADERSHIP TRAINING groups be limited to a maximum of 12 participants to optimize training effectiveness.